Effective Date: August 2026

Company: TERRA-STITCH INTERNATIONAL S.L.

Website: https://lifedockshop.com/

Contact: info@lifedockshop.com

1. Shipping Coverage

We ship our products across all EU countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 1–3 business days (24–72 hours), depending on availability and category.

Estimated delivery times vary by location:

European Union: 3–6 business days

Exact delivery timelines are confirmed when we contact you to arrange delivery.

3. Shipping Costs

Shipping includes express delivery, tracking, and signature upon delivery to ensure the safety and integrity of the goods.

We offer:

Free shipping on selected products or promotional items

Standard shipping fees for all other items, communicated during or after checkout depending on your location and product type

Once your order is confirmed, you will be contacted with details about the shipping method and any applicable costs.

4. Order Tracking

Once your order has been shipped, we provide a tracking number so you can monitor the status of your delivery.

5. Returns and Exchanges

If you wish to return a product, please ship it to the following address:

TERRA-STITCH INTERNATIONAL S.L.
Calle Aragón
Número 150
08011 Barcelona
Spain

Return conditions:

You are responsible for the return shipping costs

Shipping fees are non-refundable

If a refund is approved, the cost of return shipping may be deducted from the total refund amount

We recommend using a trackable shipping method or shipping insurance, especially for higher-value items. We are not responsible for items lost or damaged in return transit

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us at info@lifedockshop.com for assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund as appropriate after reviewing the case.